Return Policy

Return & Refund Policy

At DNL, we want you to be satisfied with your purchase. If you are not completely happy with your order, we’re here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in the same condition that you received it.

• The item must be in its original packaging.

• You must provide proof of purchase or order number.

Non-Returnable Items

Certain items cannot be returned, including:

• Used or installed equipment

• Items damaged due to improper use

• Clearance or final sale items

Return Process

To start a return, please contact our support team with your order number and reason for return.

Digandload Support Team
Email: Contact@digandload.shop
Support Phone number : +1 929 594 4140
Business Address : Dig And load LLC Suite 210,
425 Hudson Industrial Street  New York, NY 10014  USA

Stronger Lifts. Safer Work. Better Results.

Our team will provide return instructions and the return shipping address.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Refunds

Once your return is received and inspected, we will notify you about the approval of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos so we can resolve the issue quickly.